Applying for an ARO Unit

  1. Search the Chicago ARO Map and identify properties with ARO units
  2. Contact the Property Manager/Leasing Agent to inquire about the ARO unit availability and application process
  3. Complete ARO unit application and submit documentation to the Property Manager/Leasing Agent
    Documentation requirements may include, but are not limited to:
    1. Current/consecutive paystubs
    2. Current/consecutive bank statements
    3. Verification of Employment sent directly to the applicant’s employer
    4. Verification of Deposit sent to the applicant’s bank
    5. If the applicant is self-employed, a self-employment affidavit must be completed as instructed, along with the submission of the required documents listed on the form
    6. If the applicant receives monthly benefits from Social Security, a Pension, or Veterans Administration, provide a current benefit award letter
  4. The Property Manager/Leasing Agent will review application, and if approved, applicants must sign/date the Tenant Income Certification (TIC) form, which confirms that the information provided is correct
    1. The TIC form must have a wet signature or DocuSign signature
  5. The Property Manager/Leasing Agent will then submit the application to DOH
    1. DOH staff conducts a secondary eligibility review and notifies the Property Manager/Leasing Agent of approval/denial within 10 business days
  6. If the applicant is approved in the secondary eligibility review process, the Property Manager/Leasing Agent will provide an approval letter with lease agreement and all supporting documents
  7. If the applicant is denied in the secondary eligibility review process, applicant will receive official paperwork from the Property Manager/Leasing Agent on how to appeal a denial
    1. The applicant must submit the appeal in writing within ten (10) business days from the date of the notice of ineligibility to the Property
  8. If the applicant is not approved, the Property Manager/Leasing Agent will provide applicant a copy of the final determination letter not to proceed