Frequently Asked Questions

GENERAL

• Who should I contact with questions about each program?
  • For vehicle ticket and debt information, contact the Department of Finance at 312-744-7275(PARK).
  • For Utility Billing Relief information, call 312-744-4426.
  • For library information, call 312-747-4300.
  • For administrative hearings debt information, call the Department of Finance at 312-742-3317.
• Where do I check if I have tickets or debt?
  Visit the following Page https://chipay.chicago.gov
• How do I learn more about parking payment plans?
  Visit https://parkingtickets.cityofchicago.org/PaymentPlanWeb/FrequentlyAskedQuestions

PARKING PAYMENT PLANS

• What will getting on a payment plan do?
  Getting on a payment plan may allow the release of your car if it’s been booted or towed for non-payment of fines and allow you to be eligible to work at City jobs.
• Where can I find more information on the changes to payment plans?
  Go here for more information on payment plans
• If somebody is currently on a payment plan, would they be able to transfer onto a new payment plan with better terms?
  Yes, please call the Department of Finance at 312-744-7275(PARK) for more information.
• I don’t have access to a computer, how can I take advantage of the online payment plans?
  You can come in person to City Hall at 121 N. LaSalle and access computers in the Payment Center in Room 107.

BOOTING

• By when do I need to request an extension?
  Vehicle owners have 24 hours to make a payment or get on a payment plan to have the boot released. Similarly, if you need an additional 24 hours, you must make the request calling the Department of Finance at 312-744-7275(PARK) within the first 24 hour period.