The Department of Finance handles utility billing for the City of Chicago. This includes water and sewer charges for the Chicago Department of Water Management. To change your account information, billing issues, payment plans, Full Payment Certificates, Senior Exemptions, Refunds, and any other billing or account issue please contact the Department of Finance:

Water Billing Customer Service

312.744.4420

waterbill@cityofchicago.org

For non-billing issues concerning your water, please call 311 or contact us at: 

 312.744.6635

watermanagement@cityofchicago.org

To report a street or parkway leak, an open fire hydrant, or to shut off the water in an emergency PLEASE CALL 3-1-1 immediately.

You may if you prefer make your request directly to the 3-1-1 system for the services listed below by selecting the link:

• Sewer Cave In Inspection
• Water in Basement
• Water On Street
• Low Water Pressure
• Private Drain Program
• Sewer Cleaning Inspection
• Alley Sewer Inspection