Employment Services governs the hiring and promotion process for all City of Chicago departments and maintains job classification responsibilities and compensation programs. It also develops and implements recruitment and retentions programs.

Information Services is responsible for the creation, maintenance, and disposition of personnel records. It manages the online CAREERS application process, the Department’s web site and other technology initiatives.

Strategic Services works to enhance the productivity of the city’s workforce through a variety of programs that include training and employee development initiatives, and employee assistance services.

Finance and Administration is responsible for managing the fiscal and administrative operations of the department. Such functions include employee tuition reimbursements, attendance records, issuing of employee identification cards, and budget-related matters.

The three-member board is appointed by the Mayor and is charged with the responsibility of conducting hearings and rendering decisions in instances of alleged misconduct by career service employees. The Board also presides over appeal hearings brought about by disciplinary action taken against employees by individual city departments. 

The Diversity and Equal Employment Opportunity (“EEO Division”) of the Department of Human Resources promotes diversity and inclusion by managing the City’s Diversity and Equal Employment Opportunity Policy (“EEO Policy”). The Diversity and Equal Employment Opportunity Policy prohibits discrimination and harassment based on race, color, sex, gender identity, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, and military service or discharge status. The EEO Policy also prohibits sexual harassment.