Ride Smart Chicago

The Chicago Department of Business Affairs and Consumer Protection (BACP) ensures Chicago’s public vehicles are safe, reliable and provide residents and visitors a positive transportation experience. The Ride Smart Chicago campaign provides safety and consumer awareness information for passengers of taxicabs, ride-hail, and other public passenger vehicles.

BACP encourages partners to share information by using the Ride Smart Chicago Marketing and Communications Toolkit.

View the media story on BACP’s enforcement and consumer protection efforts against fake and unlicensed taxicabs.

View the City of Chicago Taxicab Passenger Fare Placard.

Requests for a Wheelchair Accessible Taxicab should be directed to the City of Chicago’s Wheelchair Accessible Taxicab Centralized Dispatch Service at 1-888-WAV-CABS (1-888-928-2227) or by downloading the CURB app. Passengers will also be able to make in-app electronic payments for their rides via the CURB app. For more information, including steps on how to download the CURB app, visit gocurb.com/ChicagoWAV.

Compliments or complaints for any public chauffeur or public passenger service should be directed to Chicago.Gov/311. Within City of Chicago call 311. Outside Chicago call 312-744-5000.

Public chauffeurs (taxi, livery, and ride-hail drivers) must accept passengers with service animals/dogs, as outlined in the Municipal Code of Chicago sections 9-104-130 and 9-115-180(m).

Report refusal of transportation service using the CHI 311 system (call 3-1-1, visit 311.chicago.gov, or download the CHI 311 mobile app).

For more information, visit the Mayor's Office of People with Disabilities Service Animals webpage or the American Disabilities Act Service Animals webpage.

Passenger Information Fare Placard

Ride Smart Chicago Taxis

Ride Smart Chicago
RIDE-HAIL Companies

Passenger Safety Tips

Taxicab Passenger Information Fare Placard

View Chicago taxicab fare rates and fees. Contact information for taxicab company affiliations. Explore the City of Chicago Data Portal at data.cityofchicago.org for information on BACP licensed taxicabs, taxi chauffeurs, and taxicab trips.

Connect with Wheelchair Accessible Taxicabs

Request a wheelchair accessible taxicab (WAV) ride by calling 1-888-WAV-CABS (1-888-928-2227) or by downloading the CURB app. Passengers will also be able to make in-app electronic payments for their rides via the CURB app. For more information, including steps on how to download the CURB app, visit gocurb.com/ChicagoWAV.

Apps to Request a Chicago Taxicab: ARRO or CURB

The CHICABS program offers options for taxicab passengers to electronically hail (E-Hail) a taxicab through a mobile app. CHICABS approved apps also let passengers electronically pay (E-Pay) for the taxicab fare through the app.

ARRO (ridearro.com)

Download ARRO from the Apple App Store or Google Play
View HOW to USE ARRO
For Taxicab Drivers: https://www.drivearro.com

CURB (gocurb.com)

Download CURB from the Apple App Store or Google Play
View HOW to USE CURB
For Taxicab Drivers: https://gocurb.com/curb-drivers-chicago
Video CURB Taxi App - Your Questions Answered

Flat Taxi Shared Ride Rates

Two or more independent travelers may choose to share a taxi from a designated airport cab stand for a flat rate per person at the following rates:

From O'Hare to Downtown or McCormick Place: $24.00 per person

From Midway to Downtown or McCormick Place: $18.00 per person

From O'Hare to Midway: $37.00 per person

From Midway to O'Hare: $37.00 per person

“Downtown” is 22nd Street (South), Fullerton Avenue (North), Ashland Avenue (West), and Lake Michigan (East), and includes McCormick Place
A minimum of two passengers and maximum of four passengers originating from specified locations and ending within specified locations for a specified flat fee per person
Shared rides shall be in operation only at designated airport cab stands when authorized personnel are on duty.