Community Engagement: All Chicagoans have a meaningful opportunity to influence City of Chicago programs, policies, and initiatives. 

Opportunity Statement: 

Proactively engage communities with the fewest amount of animal-related services/offerings to keep animals and families connected before a request for service or appointment to surrender. 

Measure of Impact:

Number of priority communities reached 

Increase in pet owners who have what they need to keep their pet 

Education: All Chicagoans gain meaningful knowledge and skills to thrive. 

Opportunity Statement:

Proactively provide education and training to communities with the fewest amount of animal-related services/offerings to keep animals and families connected before a request for service or appointment to surrender. 

Measure of Impact:

Number of priority communities reached 

Reduction of animals impounded from priority areas 

Public Safety: All Chicagoans are safe across the city and have trusting relationships with law enforcement and first responders. 

Opportunity Statement:

Change departmental policies and procedures related to the enforcement of the Municipal Code (Section 7-12) for first-time offenses and provide staff with training on these new revisions. 

Measure of Impact:

Municipal code adopts language that is supportive rather than punitive 

Policies & procedures  aligned with a more restorative-based approach 

Number of citations issued 

Environment, climate & energy: All Chicagoans breathe air free from pollutants and have resilient and sustainable communities.  

Opportunity Statement: 

Reduce the carbon footprint of City facilities. 

Measure of Impact:

Amount of CO2 emissions from city fleets and facilities.

Transportation & infrastructure: All Chicagoans have a safe multi-modal transportation system and broadband access.  

Opportunity Statement:

Preparing the City's fleet to go electric by deploying vehicles with lower carbon emissions. 

Measure of Impact:

Amount in CO2 emissions from city fleets and facilities  

Number of low carbon, alternate fuel, and/or electric vehicles deployed 

Contracting: All Chicagoans benefit from and can participate in economic business with the City of Chicago. 

Opportunity Statement:

Gear Capital Improvement Plan          projects toward SBI and MBIs, request Minority Business Enterprise (MBE) and Women Business Enterprise (WBE) goals from DPS, and request that MBE or WBE firms are the prime contractors. 

Measure of Impact:

Number of SBI-I, SBI-II, and MBI firms awarded contracts. 

Workforce: The City of Chicago’s workforce reflects the demographics of the City, and all employees are connected to training and advancement opportunities.

Opportunity Statement: 

Improve information sharing by creating an Airport Employment Book, participate in targeted community outreach with Chicagoans, partner with City departments and assist agencies to provide job search and application assistance, and work with existing agencies assisting returning citizens in clearing their records. 

Measure of Impact:

Percentage increase in diversity of CDA’s workforce 

Percentage increase in applicants from CPS and City Colleges engaged 

Contracting: All Chicagoans benefit from and can participate in economic business with the City of Chicago. 

Opportunity Statement:

There is an unprecedented amount of state and federal money for work at the airport. This creates an opportunity to bring in new Minority Business Enterprises (MBEs), Women Business Enterprises (WBEs), and Disadvantaged Business Enterprises (DBEs) and to increase the amount of work assigned to underrepresented providers. 

Measure of Impact:

Reduction in the number of North American Industry Classification System (NAICS) codes that are underrepresented 

Increase in number of Minority Business Enterprises (MBEs),Women Business Enterprises (WBEs), and Disadvantaged Business Enterprises (DBEs) who receive contracting bids 

Community Engagement: All Chicagoans have a meaningful opportunity to influence City of Chicago programs, policies, and initiatives. 

Opportunity Statement:

Conduct strategic outreach with elected officials, assist agencies, and community organizations to strengthen relationships, resources, and opportunities in communities of color on the West and South sides.   

Measure of Impact:

Number of new community partnerships 

Housing: All Chicagoans have healthy, accessible, and affordable homes. 

Opportunity Statement: 

Work with the trade unions to develop an apprentice training program that can serve the most vulnerable in the community. In addition, DOB plans to partner with City departments such as DOF to address debt caused by maintenance violations. 

Measure of Impact:

Number of people served by new initiative 

Reduction in maintenance violations in communities served  

Monthly tracking of program impact. 

Environment, Climate, & Energy: All Chicagoans breathe air free from pollutants and have resilient and sustainable communities. 

Opportunity Statement:

Improve the safety of buildings by developing new codes to eliminate fossil fuels in new construction; building retrofits-ETF that applies to levels 2 and 3 alterations; tracking and enabling buildings to be solar ready; and promoting solar readiness on city, corporate, and resident rooftops. 

Measure of Impact:

Number and location of solar installations 

Passage of new construction fossil fuel phaseout ordinance 

Passage of building performance standard 

Permit tracking of alternative code compliance applications. 

Workforce: The City of Chicago’s workforce reflects the demographics of the City, and all employees are connected to training and advancement opportunities. 

Opportunity Statement:

Continue working closely with all of the relevant trade apprenticeship programs, trade contractor associations, the Chicago Public Schools, the City Colleges of Chicago, and non-profit organizations to promote recruitment into the skilled trades. Also continue to work with Black Contractor Owners & Executives, Hispanic American Construction Industry Association, American Indian Manpower Association, Federation of Women Contractors, Chicago Women in Trades, Hire 360, Chicago, Industry Services Corp, and Powering Chicago to recruit woman and minorities into the trades. 

Measure of Impact:

Representation of women, minorities, and young adults 

Progress on racial equity commitments 

Economic Development: All Chicagoans are economically self-sufficient, can build wealth, and thrive. 

Opportunity Statement: 

Invest ARP and NBDC funds in communities with low business ownership to provide capital, which is often a barrier to entry. 

Measure of Impact:

Percentage of attendees for workshops and training who apply for business licenses within six months  

The success rate of businesses that receive funding (e.g., revenue growth, job creation, sustainability, etc.) 

Number of new businesses that open in previously inaccessible locations 

Community Engagement: All Chicagoans have a meaningful opportunity to influence City of Chicago programs, policies, and initiatives. 

Opportunity Statement:

Enhance the effectiveness, scope, and accessibility of engagement and resources provided to the general public. In doing so, the department can better serve the community and improve its overall accessibility and inclusivity. 

Measure of Impact:

Increased frequency and quality of interactions with community members.  

Better alignment with departmental decision-making and community needs/preferences.  

Community satisfaction and trust 

Contracting:  All Chicagoans benefit from and can participate in economic business with the City of Chicago. 

Opportunity Statement:

Offer workshops, training, internships, mentoring, coaching, and cohort programming designed to assist existing and start-up minority and women-owned enterprises (MBE/WBE) – both certified and non-certified. 

Measure of Impact:

Number of participants that successfully register as MBE/WBE 

Number of locations of MBE/WBE that are awarded city contracts 

Public Safety: All Chicagoans are safe across the city and have trusting relationships with law enforcement and first responders. 

Opportunity Statement: 

Consider the broader context in which police misconduct happens, including structural and systemic issues that exist outside of any one event, complainant, or officer, and begin to document, understand, and propose solutions to problems that undermine the safety of all Chicagoans. 

Measure of Impact:

Increased community trust as measured by COPA surveys of complainants and the community  

Greater community participation in investigations 

Decreased time between complaint and concluded investigation, and between investigative conclusion and the enacting of penalty/final disposition. 

Community Engagement: All Chicagoans have a meaningful opportunity to influence City of Chicago programs, policies, and initiatives. . 

Opportunity Statement:

Actively engage community members in a variety of ways to raise awareness of the agency and its function and to ensure a cross-section of residents can influence COPA's policies, programs, and initiatives. 

Measure of Impact:

Number of community partnerships established and engaged through District Councils and CPD planned community events. 

Numer of people who subscribe to COPA's public newsletter 

Participation in COPA’s People's Academy 

Number of youth trained as Youth Ambassadors. 

Language accessibility of materials shared publicly   

Number of Chicagoans reached using assistive technologies 

Workforce: The City of Chicago’s workforce reflects the demographics of the City, and all employees are connected to training and advancement opportunities. 

Opportunity Statement:

Foster a culture of constructive communication, growth, and dissent by creating additional opportunities to amplify employee voices related to internal operations and pathways for growth to mid-level and senior leadership. 

Measure of Impact:

Participation and feedback on COPA committees, perception surveys, NAMI surveys, staff-driven focus groups 

Revised job descriptions and interview questions that speak to core values  

Diversity in the applicant pool, COPA interview pool, and hired staff 

Internal applicants, internal interviews, internal promotions/hires, outcomes of staff evaluations 

Public Health & Services: All Chicagoans are healthy and benefit from a full range of health and human services. 

Opportunity Statement: 

Build strategic partnerships with City departments and agencies to ensure Black and Brown communities on the South and West sides of Chicago have greater access to key services important to their lives.  CCHR can work with departments like DFSS, BACP, and MOPD, which see structural problems first-hand, to identify discrimination issues. 

Measure of Impact:

Percentage and number of complaints filed based on protected classifications, sexual harassment, and disability. 

Community Engagement: All Chicagoans have a meaningful opportunity to influence City of Chicago programs, policies, and initiatives. 

Opportunity Statement:

Deepen our engagement with the Black and Brown communities on the South and West Sides of Chicago. 

Measure of Impact:

Number of outreach events and community partners developed in the South and West side, and number of participants reached 

Data: All Chicagoans can obtain, view, or use public-facing data from the City of Chicago. 

Opportunity Statement:

Deepen data collection across the department and communicating the data to the public more frequently will provide a data-informed snapshot of discrimination issues in Chicago, and then enable us and our partners to respond more rapidly with goals to address areas of concern or gaps demonstrated by the data. 

Measure of Impact:

Amount of informed decisions in Intergroup Relations’ ( IGR) planning of its education and outreach 

Arts & Culture: All Chicagoans celebrate, connect with, and contribute to the City’s creative and cultural ecosystem. 

Opportunity Statement: 

Increase access and participation for new artists, arts, community organizations, audiences, and communities not already reached by DCASE programs and resources, especially BIPOC residents, artists, and organizations in the West, Southeast, Southwest, and Northwest areas of the City. 

Measure of Impact:

Amount of programming, decisions, and plans informed by the new data system and community engagement reports 

Increase of participants applying (different types of demographics) in areas that were underrepresented before 2023

Increase in percentage of artists and arts organizations participating in our programs that had not participated before

Community Engagement: All Chicagoans have a meaningful opportunity to influence City of Chicago programs, policies, and initiatives. 

Opportunity Statement:

Build a department-wide community engagement mechanism to guide grant and programmatic development. 

Measure of Impact:

Feedback reflected in the public programs in the Cultural Center & Clarke House in 2023 & in partnership processes and application guidelines 

Requests for Proposals reflect the community input for the public art projects going up in their neighborhoods 

Data: All Chicagoans can obtain, view, or use public-facing data from the City of Chicago. 

Opportunity Statement:

Build a formalized, department-wide data collection system and sustained collection process to complement DCASE's community engagement/outreach plan. This information can then be made public and shared with other art and culture funders, organizations, and City departments. 

Measure of Impact:

All staff understand what is collected, why, and how it is collected and is trained to do so successfully 

Data is collected equitably across the City at year’s end and repeated annually 

Community Engagement: All Chicagoans have a meaningful opportunity to influence City of Chicago programs, policies, and initiatives. 

Opportunity Statement: 

Strengthen the federal Community Emergency Response Team (CERT) program to increase Chicagoans' emergency preparedness.  

Measure of Impact:

Number of new CERT recruits 

Number of Chicagoans prepared for emergencies  

Public Safety: All Chicagoans are safe across the city and have trusting relationships with law enforcement and first responders. 

Opportunity Statement:

Improve communication strategies to strengthen relationships between public safety officials and the public, ultimately improving feelings of inclusiveness for individuals and communities. 

Measure of Impact:

Number of additional employees trained. 

Feedback from annual review of employee training.  

Workforce: The City of Chicago’s workforce reflects the demographics of the City, and all employees are connected to training and advancement opportunities. 

Opportunity Statement:

Improve equitable employment outcomes by providing additional career training and education to one of the least represented demographics in its workforce: just 3% of OEMC employees fall into the 18–25-year-old demographic. 

Measure of Impact:

Number of OEMC applicants 

Job placement rates from course 

Applicants from education programs 

OEMC Attrition 

OEMC employee retention 

Public Health & Services: All Chicagoans are healthy and benefit from a full range of health and human services. 

Opportunity Statement: 

Build upon existing Re-Entry programming that supports returning residents across the city to ensure equitable access and opportunity. 

Measure of Impact:

Residents connected to services pre-release and after 

Stronger community partnerships  

Increased number of employment partners 

Contracting:  All Chicagoans benefit from and can participate in economic business with the City of Chicago. 

Opportunity Statement:

Prioritize and invest in service providers who are the most equipped to meet the needs of their communities. Seek out, utilize, and iterate on best practices; establish multiple channels of trusted communication between ourselves, our delegates, and the community to ensure all needs are met; and provide every opportunity possible for government investment and support to organizations serving in highly impacted communities. 

Measure of Impact:

Applicant pool size  

Qualitative data from RFP questionnaires and focus groups 

Community Engagement: All Chicagoans have a meaningful opportunity to influence City of Chicago programs, policies, and initiatives. 

Opportunity Statement:

Support and encourage more inclusive and creative community engagement across program divisions in order to make engagement efforts more accessible. This includes hearing and collecting data from traditionally under-represented populations in order to build both trust and stronger programs. 

Measure of Impact:

Increased response rates from community surveys, especially from those most impacted 

In-person attendance 

Social media engagement 

Community Engagement: All Chicagoans have a meaningful opportunity to influence City of Chicago programs, policies, and initiatives. 

Opportunity Statement: 

Build upon existing relief programs and help thousands of residents and small businesses receive debt forgiveness. In addition, DOF will work with issuing departments (e.g., DOAH, CDPH, and DSS) to gain perspective on the violations that are issued and work toward reducing the economic burden on Black and Brown communities. 

Measure of Impact:

Amount of outstanding Administrative Hearing debt pre- and post-program 

Program participation in communities served by BIPOC media partnership 

Departmental changes to violations and/or enforcement 

Economic Development: All Chicagoans are economically self-sufficient, can build wealth, and thrive. 

Opportunity Statement:

Codifying the Clear Path Relief and Administrative Debt Relief programs and eliminating their scheduled sunset on December 31, 2023, to provide long-lasting relief for those who need it most. 

Measure of Impact:

Participation in current debt relief programs by community 

Amount of relief provided to participants by community 

 Amount of debt still outstanding by community. 

Contracting: All Chicagoans benefit from and can participate in economic business with the City of Chicago. 

Opportunity Statement:

Implement the Fast Track Payment Program (FTPP) concept to alleviate burdens on contractor cash flow and provide a lifeline to small contractors, subcontractors and suppliers on construction projects up to $20M. Fully implemented and facilitated by a third-party funds control provider, the FTPP expedites the issuance of standard and blanket release/purchase orders, provides contractors with 50/50 payments and advanced payments for start-up and mobilization costs, and issues direct payments to the contractor's subs and suppliers. 

Measure of Impact:

Number of standard purchase order/blanket releases in FMPS that were issued by the start date on the Notice to Proceed  

Percentage of participating contractors that receive the first 50% payment within 10 days of the date the contractors submit its certified pay estimated 

Number of subcontractors and suppliers that receive their proportionate amount of the advance payment within 7 days of the date the contractor receives payment from the City. 

Number of participating contractors/subs/suppliers that state that the advance/direct payments eased cash flow burden 

Workforce: The City of Chicago’s workforce reflects the demographics of the City, and all employees are connected to training and advancement opportunities. 

Opportunity Statement: 

Develop opportunities for a workforce that reflects the communities we serve by creating pathways through exposure and education at all levels, from elementary school to college. 

Measure of Impact:

Engagement/ participation on social media, CAPS meetings, neighborhood events and activities  

Yearly reports showing hiring and promotional data of groups within CFD 

Percentage of women and underrepresented groups in leadership roles 

Data: All Chicagoans can obtain, view, or use public-facing data from the City of Chicago. 

Opportunity Statement:

Ensure the effective use of technology to achieve CFD’s strategic, technology accessibility, and public education goals and objectives. 

Measure of Impact:

Created, posted, and filled job positions for data analytics and management 

Operations informed by new data systems and personnel 

Public Health & Services: All Chicagoans are healthy and benefit from a full range of health and human services. 

Opportunity Statement:

Proactively engage communities who have the highest numbers of calls for service. 

Measure of Impact:

Number of people in Mobile Integrated Healthcare (MIH) program 

Improved health for MIH program patients 

MIH patient satisfaction  

Contracting: All Chicagoans benefit from and can participate in economic business with the City of Chicago.   

Opportunity Statement: 

Develop an inclusive process to help connect Black and Brown-led firms to business management support organizations, networking opportunities and to help minority-led firms leverage public investments to gain private investments. 

Measure of Impact:

Percentage of minority developers that are awarded multi-family development contracts by completion of program 

Decrease in the number of violations of compliance issues 

Data: All Chicagoans can obtain, view, or use public-facing data from the City of Chicago. 

Opportunity Statement:

Ensure that the department is maximizing public good by using evidence to inform decision-making. This project will help the public find our data more accessible and easier to understand. It will enable the public to use the same data we are using to hold us accountable. 

Measure of Impact:

Clear data expectations in Technical Assistance 

Program Dedicated funding for data evaluation support for department and delegate agencies 

Housing: All Chicagoans have healthy, accessible, and affordable homes.   

Opportunity Statement:

Leverage affordable housing next to transit stops to help low-income residents access affordable public transit. This allows residents to decrease their housing and transportation costs and has positive impacts on environmental health. 

Measure of Impact:

Baseline # of 2-4 flat buildings (as documented by DePaul IHS) 

Number of permits to de-convert/demo 2-4 flats near transit 

Number of multifamily proposals received in funding round near qualifying transit 

 Number of multifamily affordable developments funded near transit 

Workforce: The City of Chicago’s workforce reflects the demographics of the City, and all employees are connected to training and advancement opportunities.

Opportunity Statement: 

Leverage the department’s key responsibilities for hiring, employee learning, and development to create greater equity and develop a workforce that more fully mirrors the diversity of Chicago and includes more people with diverse backgrounds in decision-making. 

Measure of Impact:

Percentage increase in diversity of City staff 

Percentage of staff who report Interview and Consensus Training is effective 

Percentage of departments using Standard Operating Procedures (SOPs) 

Percentage of positive audits and exit surveys for departing staff 

Upward mobility/ promotion

Public Safety: All Chicagoans are safe across the city and have trusting relationships with law enforcement and first responders. 

Opportunity Statement:

Improve diversity in the ranks of Sergeant, Lieutenant, and Captain through DHR's role in the testing process and related steps in the promotional process.   

Measure of Impact:

Increased diversity of Police Promotions Review Committee and in the ranks of Sergeants, Lieutenants, and Captains 

Percentage increase in applications submitted 

Percentage of positive experiences reported by applicants

Education: All Chicagoans gain meaningful knowledge and skills to thrive.  

Opportunity Statement:

Frequently announce union apprenticeship programs to all sections of the City, increase accountability for programs, and measure employee retention from these programs. Actively recruit for open vacancies and expand educational opportunities for the City workforce through current and potential partnerships. 

Measure of Impact:

Upward trend of employee mobility 

Percentage of staff participating in the City’s partnership with DePaul  

Percentage of staff utilizing the off-the-shelf learning content 

Percentage of staff from apprenticeship programs 

Data: All Chicagoans can obtain, view, or use public-facing data from the City of Chicago. 

Opportunity Statement: 

Enhance OIG’s current dashboards with demographic and socio-economic information at the ward, community area, police district, and beat level to provide a detailed picture of equity around the dispersal of City services.  

Measure of Impact:

Increased dashboard citations in the media and public reports 

Acquired knowledge and learnings from the socio-economic dashboard for both internal and external audiences  

Audit and Program Review & Public Safety projects that incorporate information from the dashboards into public reports 

Public Safety: All Chicagoans are safe across the city and have trusting relationships with law enforcement and first responders. 

Opportunity Statement:

Improve relations between community and police by incorporating community and stakeholder engagement at all stages of our public safety projects. This ensures our work addresses issues most directly impacted by the quality of those relations and therefore the effectiveness of Chicago's public safety operations. 

Measure of Impact:

Number of policies, projects, plans informed by community 

Number of CPD member-focused community engagement events 

Number of CPD member-initiated complaints 

Number of CPD trainings, ridealongs, and community events where an OIG staff member is present 

Workforce: The City of Chicago’s workforce reflects the demographics of the City, and all employees are connected to training and advancement opportunities. 

Opportunity Statement:

Improve employment opportunities for minorities in Chicago by focusing on recruitment and retention within OIG and other departments. 

Measure of Impact:

Number of professional organizations and schools that receive listings 

Number of internships and opportunities 

Diversity of the applicant pool 

OIG employee engagement in professional development 

OIG employee tenure 

OIG employee satisfaction 

Public Health & Services: All Chicagoans are healthy and benefit from a full range of health and human services. 

Opportunity Statement: 

Increase access to nutritious and healthy food within the Black & Brown disability community. As such, MOPD's work will begin to create and collect data centered around food equity access and people with disabilities.  Additionally, MOPD plans to advocate and work with partners to integrate new findings and data into the plans of the Equity Food Council and other programs. 

Measure of Impact:

Number of residents who receive nutritious meals/ home delivery service 

Access to nutritious and healthy food within the Black & Brown disability community. 

Housing: All Chicagoans have safe, affordable, and accessible homes.  

Opportunity Statement:

Expand the reach of MOPD’s HomeMod services to ensure the program captures more individuals in need.  

Measure of Impact:

Number of maintenance or repairs provided to Black and Brown homes 

Data: All Chicagoans can obtain, view, or use public-facing data from the City of Chicago. 

Opportunity Statement:

Add metrics to our data collection to better study the short-term and long-term impacts of providing services including the impact on employment, local communities, property values, and other government services utilized. Study the intersectional impact our services have on people of color in geographic areas of Chicago.  

Measure of Impact:

Building and utilizing the Enterprise Case Management System data 

Increased data on disability employment in the City of Chicago  

Community Engagement: All Chicagoans have a meaningful opportunity to influence City of Chicago programs, policies, and initiatives. 

Opportunity Statement: 

Build trust between police and the community by engaging in more problem-solving activities and collaborating more on strategies and engagements. 

Measure of Impact:

Number of referrals made from officers to community-based organizations and service providers 

Input from community partners on the effectiveness of the partnership. 

Number of young people and emerging adults engaging in CPD programs 

Youth feedback on the effectiveness and impact of CPD's youth programs. 

Workforce: The City of Chicago’s workforce reflects the demographics of the City, and all employees are connected to training and advancement opportunities. 

Opportunity Statement:

Create a more diverse and better-trained department to help build new trust between community and police and help reduce violence in communities. 

Measure of Impact:

Demographics of new recruits and current CPD members retiring or resigning 

Applicant feedback on the recruitment and hiring process 

Community feedback and perception of joining CPD 

Public surveys and feedback on officer performances during interactions and officer complaint data 

Number of CPD members taking advantage of department officer wellness programs 

Public Safety: All Chicagoans are safe across the city and have trusting relationships with law enforcement and first responders. 

Opportunity Statement:

Collaborate with the community to address short-term and long-term challenges that can cause violence while focusing on enforcement efforts that are proven to be effective and advances equity. 

Measure of Impact:

Number of shootings, homicides, shooting victims, homicide victims, racial disparities in victimization, racial disparities in offender, victims connected to services,  

Effectiveness of post-violence response plans 

Number of arrests, traffic stops, investigatory stops, and citations;  

Number of premise checks, wellness checks, problem-solving efforts 

Community-building activities and positive community interactions 

Use of force incidents; complaints of excessive force and officer misconduct 

Economic Development: All Chicagoans are economically self-sufficient, can build wealth, and thrive. 

Opportunity Statement: 

Provide resources, tools, and funding to existing local businesses and help recruit new businesses in communities that have benefited the least from DPD investments and planning. 

Measure of Impact:

Percentage of applications that proceed without revenue checks 

Number of businesses and jobs supported with city vacant land 

Measurable increase in property value 

Reduction in the number of vacant buildings that would otherwise be demolished. 

Number of new food markets 

Data: All Chicagoans can obtain, view, or use public-facing data from the City of Chicago. 

Opportunity Statement:

Improve how we collect and share data to improve policy creation and transparency with the public  

Measure of Impact:

Percentage of policies and programs informed by new data standards   

Community Engagement: All Chicagoans have a meaningful opportunity to influence City of Chicago programs, policies, and initiatives. 

Opportunity Statement:

Strengthen current community engagement and coordination, establish community evaluators on RFP Committees, and create a more transparent public process to respond to community concerns. 

Measure of Impact:

New Policy/Guidelines for community engagement  

Percentage of staff trained on new engagement guidelines 

Number of policies and programs informed by DPD’s new policy for community engagement 

Education: All Chicagoans gain meaningful knowledge and skills to thrive. 

Opportunity Statement: 

Strengthen support provided to minority and women businesses to increase the number of awarded contracts.  

Measure of Impact:

Amount and frequency of resources and tools shared 

Vendor satisfaction with training 

Number of bids from Minority Business Enterprises (MBEs) and Women Business Enterprises (WBEs).

Contracting: All Chicagoans benefit from and can participate in economic business with the City of Chicago. 

Opportunity Statement:

Replace current financial, human resources, and procurement system. This is an opportunity to review all current processes and look for opportunities to improve/streamline certification, E-procurement and bid solicitation processes, which will ensure a more efficient procurement process for the vendor community. 

Measure of Impact:

Number of new vendors submitting bids 

Monitor if vendors can access the most requested information more easily. 

Economic Development: All Chicagoans are economically self-sufficient, can build wealth, and thrive. 

Opportunity Statement:

Reform aspects of the contracting process to create more opportunities for minority and women-owned businesses to participate in the procurement process.  

Measure of Impact:

Number of Target Market contracts put out to bid. 

Number of vendors who bid on after shorter-term contracts are implemented 

Number of Target Market/ JOC contracts awarded to minority firms 

Community Engagement: All Chicagoans have a meaningful opportunity to influence City of Chicago programs, policies, and initiatives. 

Opportunity Statement: 

Provide capacity-building support to help staff grow their skills around community engagement in order to achieve community engagement goals externally. 

Measure of Impact:

Increased staff knowledge and coordination 

Improved community engagement experiences with CDPH 

Workforce: The City of Chicago’s workforce reflects the demographics of the City, and all employees are connected to training and advancement opportunities. 

Opportunity Statement:

Create intentional and effective approaches to workforce and leadership development with measurable, quantifiable, and accountable goals. 

Measure of Impact:

Staff attendance rates to department training (dismantling racist systems, trauma-informed, etc.) 

Feedback from new hires 

Efficacy of the career development strategies 

Employees, reflective of the racial and ethnic makeup of Chicago, who are prepared to step into leadership roles within CDPH. 

Public Health & Services: All Chicagoans are healthy and benefit from a full range of health and human services. 

Opportunity Statement:

Reduce the number of fatal opioid overdoses in Chicago, and close the race gap in fatal overdoses, in partnership with community members and providers from the areas most affected by opioid overdoses. 

Measure of Impact:

Number of fatal opioid overdoses in Chicago 

Number of people served annually by these recovery programs disaggregated by type of treatment (alcohol, opioids, stimulants, co-occurring, etc.) 

Successful formation of an advisory council 

Pre/post surveys on overdose prevention education delivered by CDPH 

Education: All Chicagoans gain meaningful knowledge and skills to thrive.   

Opportunity Statement: 

Ensure fair and just access to library resources needed for student success through the 81 Club’s student and teacher library accounts, which removes barriers to accessing library materials and services. 

Measure of Impact:

Developed activation, assessment, and improvement plans for the 81 Club 

81 Club sign-ups 

Community Engagement: All Chicagoans have a meaningful opportunity to influence City of Chicago programs, policies, and initiatives.   

Opportunity Statement:

Build even stronger relationships and trust with Chicago communities, which will be the foundation for sustained conversations between the CPL system and patrons, ongoing evaluation, and enduring co-creation of equitable solutions. 

Measure of Impact:

Shared framework for community engagement 

A more expansive CPL Racial Equity Action Plan based on the Equity Assessment’s community engagement process and findings 

System-wide community engagement processes 

Data: All Chicagoans can obtain, view, or use public-facing data from the City of Chicago.   

Opportunity Statement:

Develop and implement a comprehensive Data Action Plan that aims to improve data collection and storage in order to ensure more complete, reliable data sets. This will allow CPL to make better use of data to inform decisions about services and resources that meet the changing needs of diverse Chicago communities. 

Measure of Impact:

Additional complete, accurate, and reliable CPL data sets 

Long-term, additional publicly available CPL data sets based on feedback from community engagement 

Workforce: The City of Chicago’s workforce reflects the demographics of the City, and all employees are connected to training and advancement opportunities.   

Opportunity Statement: 

Create a departmental culture that promotes opportunities for career advancement and reflects the diversity within the City of Chicago.  

Measure of Impact:

Attrition rates 

Accepted job offers  

Public Safety: All Chicagoans are safe across the city and have trusting relationships with law enforcement and first responders.

Opportunity Statement:

Expand the distribution of higher bandwidth throughout City, partner with vendors to promote installment of infrastructure to support technology fairly throughout the city, and partner with aldermen to develop a plan for deployment of additional technology such as cameras and LPR.  

Measure of Impact:

Availability of Public Safety Cameras 

Contracting: All Chicagoans benefit from and can participate in economic business with the City of Chicago.

Opportunity Statement:

Work closely with Aldermanic offices to determine locations that can bring a wider attendance and offer townhall formats for discussing upcoming contracting opportunities  

Measure of Impact:

MWBE participation  

Community Engagement: All Chicagoans have a meaningful opportunity to influence City of Chicago programs, policies, and initiatives. 

Opportunity Statement: 

Restructure the scope of work for the Office of Neighborhood Services to utilize Community Outreach Personnel to initiate meetings with residents. Also, implement accountability and performance management systems training to ensure city personnel is meeting the desired goals and objectives. 

Measure of Impact:

Number of new community partnerships/relationships formed 

Increase in department-driven requests 

Percentage of compliance (response to community requests and initiatives) 

Decisions informed by community feedback 

Education: All Chicagoans gain meaningful knowledge and skills to thrive. 

Opportunity Statement:

Educate the public at large about the benefits of recycling and improving material management programming to increase diversion from landfill. 

Measure of Impact:

Recycling compliance 

Tonnage diverted 

New recycling legislation and policies introduced  

Volume of organic waste 

Data: All Chicagoans can obtain, view, or use public-facing data from the City of Chicago. 

Opportunity Statement:

Build accountability and foster trust with community by developing efficient data management systems. This will help ensure more collaboration and allow the department to gather insights that can drive decision-making and bring attention to critical issues in the community. 

Measure of Impact:

Staff understanding of data and tracking 

Publicly available department data 

Public engagement with data (site and app usage) 

Transportation & infrastructure: All Chicagoans have a safe multi-modal transportation system and broadband access. 

Opportunity Statement: 

Improve the condition of existing sidewalks and provide sidewalks where they are missing. In addition, CDOT will continue working with Elevated Chicago to amplify ETOD implementation strategies including passage of the Safe Streets ordinance.  

Measure of Impact:

Number of ADA ramps complete 

Number of bus routes with dedicated bus lanes 

Travel times on specific bus routes 

Workforce: The City of Chicago’s workforce reflects the demographics of the City, and all employees are connected to training and advancement opportunities. 

Opportunity Statement:

Build and support a positive staff culture by recognizing the contributions of our employees, improving channels of communication, and offering training and professional development for all new and existing staff. 

Measure of Impact:

Percentage increase in applications for open positions 

More women and people of color apply for and accept open positions 

Number of internship opportunities 

Number  of cross-divisional learning and team-building forums 

Community Engagement: All Chicagoans have a meaningful opportunity to influence City of Chicago programs, policies, and initiatives. 

Opportunity Statement:

Improve current engagement practices such as where meetings are hosted and how agenda topics and presenters are selected. CDOT will also conduct more targeted outreach to better connect with communities that have been historically disenfranchised. 

Measure of Impact:

Number of policies and policies informed by the departments new equitable decision-making framework 

Percentage of staff trained on equable community engagement practices 

Public-facing materials that are bilingual  

Translation and interpretation services offered 

Public Health & Services: All Chicagoans are healthy and benefit from a full range of health and human services. 

Opportunity Statement: 

Partner with the residents and business owners in the South and West side neighborhoods of Englewood, North Lawndale, and Austin to ensure the daycares in these areas are prioritized in the implementation of the City’s lead service line replacements (LSLR) for daycares. 

Measure of Impact:

Number of daycares in prioritized communities participate in program and get their LSLs replaced at no cost. 

Data: All Chicagoans can obtain, view, or use public-facing data from the City of Chicago. 

Opportunity Statement:

Utilize and improve available data in a granular analysis of the department’s workforce for hiring, retention, development, and promotion by position, tenure, and salary among union and non-union employees.  

Measure of Impact:

Improvements in DWM hiring, retention and promotion of Black and Brown persons 

Workforce: The City of Chicago’s workforce reflects the demographics of the City, and all employees are connected to training and advancement opportunities. 

Opportunity Statement:

Create  and market a program to train and mentor students at the high school level who are not pursuing a college degree for positions in the water industry, the Department of Water Management can work to strengthen its workforce and provide employment opportunities to a population most impacted by unemployment.  

Measure of Impact:

Number of students committed and enrolled to take training and course work toward attaining a Water Operator in Training Certification with the State of Illinois