Information & Referral Services
MOPD’s Information and Referral service provides assistance to people with disabilities by identifying and accessing community resources that may be available to them.
Typical services provided includes:
- Providing information on programs such as RTA Reduced Fare**, Benefit Access Program, State of Illinois Disability License Plates and Placards, energy assistance, or utility reconnection.
- Administering direct services (to people with disabilities) which include practical assistance (i.e. helping people complete applications), advocacy (i.e. helping people resolve issues with other agencies), and short-term counseling (i.e. giving people detailed instruction on how to access services).
- Providing referrals to individuals for the appropriate agencies to meet health, economic and social needs.
For more information, please contact these resources directly, 311 or contact the Mayor's Office for People With Disabilities at 312.744.6673 (Voice), by email at MOPDInfo@cityofchicago.org or stop by our Central West Community Center location at 2102 W Ogden Ave, Chicago, IL 60612.
Please note: This Information and referral list should be used only as a guide. It is subject to change without notice.
Community Resources & Referrals
ADA PARATRANSIT
ADA Paratransit is a shared-ride, advanced reservation, origin-to-destination service for individuals with disabilities who are unable to use CTA or Pace fixed-route transit service.
Primary Phone for Chicago Residents
866.926.9631
Toll Free
866.926.9631
Preguntas en español 847.228.3575
ADULT PROTECTIVE SERV
Reporting suspected abuse and/neglect of adults of any age
Main Line
866.800.1409
TTY
888.206.1327
BUILDING/ HEAT COMPLAINTS
The Department of Buildings Enforces the Chicago Building Code, which includes the Chicago Heat Ordinance.
Main Line
312.743.3573
Or 311
CENTER FOR DISABILITY AND ELDER LAW
Provides quality legal services, pro bono, (for free), to Cook County low-income seniors and low-income adults with disabilities. The focus is on financial stability, housing, end of life planning, and financial abuse.
Main Line
312.376.1880
Website: http://www.cdelaw.org/
CHICAGO DEPARTMENT OF FAMILY AND SUPPORT SERVICES (DFSS) - DOMESTIC VIOLENCE
The DFSS Division on Domestic Violence Hotline is dedicated to promoting a coordinated multi-system response to domestic violence in Chicago.
Main Line
877.863.6338
TTY
877.863.6339
CHICAGO DEPARTMENT OF FAMILY AND SUPPORT SERVICES- SENIOR SERVICES
DFSS offers direct services and referrals for specialized assistance to residents that are 60 years of age or older.
Main Line
312.744.4016
CHICAGO PARK DISTRICT SPECIAL RECREATION PROGRAM
21 specialty locations serving individuals with intellectual disabilities, 3 specialty locations serving individuals with physical or visual impairments and 2 specialty locations serving persons who are deaf or hard of hearing.
Main Line
312.742.5798
TTY
312.747.2001
Website: special.recreation@chicagoparkdistrict.com
COMMISSION ON HUMAN RELATIONS
The Commission investigates complaints to determine whether discrimination may have occurred.
Main Line
312.744.4111
TTY
312.744.1088
Website: https://www.chicago.gov/humanrelations
CONSUMER SERVICES
The Department of Business Affairs and Consumer Protection Promotes consumer awareness through education and information to help consumers protect themselves against consumer fraud, unfair methods of competition, and deceptive practices.
Main Line
312.746.4200
TTY
312.744.1944
Website: https://www.chicago.gov/bacp
DEPARTMENT OF FINANCE - RESIDENTIAL DISABLED PARKING SIGNS INFORMATION
Provides disabled City residents with convenient and accessible parking in front of their residences.
Main Line
312.744.7275
Website: https://www.chicago.gov/finance
FAMILY RESOURCE CENTER ON DISABILITIES
Information and advocacy about rights and responsibilities under the Individuals with Disabilities Education Act (IDEA). This includes Individual Education Plans (IEP), early intervention and obtaining the appropriate services for a child with special needs.
Main Line
312.939.3513
Website: https://frcd.org/
ILLINOIS DEPT. OF AGING (BENEFIT ACCESS)
Benefit Access Program Benefits include: Seniors Ride Free Transit Benefit, Persons with Disabilities Free Transit Ride and the Secretary of State License Plate Discount.
Main Line
800.252.8966
Website: https://ilaging.illinois.gov/