The Administrative Hearings/Operations section is under the direction of the Assistant Manager of Administrative Adjudication. This division is responsible for overall management of three (3) hearing facility locations at:

• 400 West Superior (Central Hearing Facility)
• 2006 East 95^th
• 4445 North Pulaski 

• Customer assistance at the information counters/desks/kiosks
• Assisting customers seeking to reschedule a missed hearing by filing a Motion to Set Aside Default orders; (see the Department Glossary for definition)
• Assisting customers who are seeking to file a Vehicle Impoundment request for hearing;
• Receiving and resolving public comments regarding customer service, customer complaints, security concerns; ("How Are We Doing Survey”)
• Speakers bureau - represent the department at various CAPS, community related meetings and service fairs;
• Freedom of information (FOIA) request processing in person or by email;
• Liaison between city/enforcing department representatives who handle cases;
• Community service program is a combined initiative between department of Administrative Hearings and Streets and Sanitation whereby respondents found liable on specific police issued quasi-criminal violations must perform a minimum of eight (8) hours work as ordered by the Administrative Law Judge.  
• Provide interpreters for the deaf or hearing impaired.
• Liaison to CARPLS “free” legal assistance office.

The Administrative Hearings/Operations section provide common services such as:

For more information, please contact: Administrative Hearings, Operations at 312.742.4747.