The Mayor’s Office for People with Disabilities wants to make Chicago the most accessible city in the world to visit as well as to live.  

To better serve travelers with disabilities, MOPD hosted two trainings in August 2024 for restaurant and hotel staff on serving customers with disabilities, featuring the lived experiences of Chicago residents. These training sessions provide tips on serving and communicating with visitors with different kinds of disabilities, useful for anyone in a customer service role.  

Restaurant Staff Training

Hotel Staff Training

The Mayor’s Office of People with Disabilities worked with the Democratic National Convention Committee to hold these training sessions before the 2024 Democratic National Convention, hosted in Chicago. Other partners include Choose Chicago, Business Affairs and Consumer Protections (BACP), Chicago Commission on Human Relations (CCHR), the Illinois Hotel and Lodging Association, Illinois Restaurant Association, and Infiniteach.