Frequently Asked Questions

General

Who should I contact with questions about each program?

For vehicle ticket and debt information, contact the Department of Finance at 312.744.7275 (PARK).
For Utility Billing Relief information, call 312.744.4426.
For library information, call 312.747.4300.
For administrative hearings debt information, call the Department of Finance at 312.742.3317.

Where do I check if I have tickets or debt?

Visit the following Page https://pay.chicago.gov/workflows/tickets.

How do I learn more about parking payment plans?

Visit https://parkingtickets.cityofchicago.org/PaymentPlanWeb/FrequentlyAskedQuestions

Parking Payment Plans

What will getting on a payment plan do?

Getting on a payment plan may allow the release of your car if it’s been booted or towed for non-payment of fines and allow you to be eligible to work at City jobs.

Where can I find more information on the changes to payment plans?

Go here for more information on payment plans

If somebody is currently on a payment plan, would they be able to transfer onto a new payment plan with better terms?

Yes, please call the Department of Finance at 312.744.7275 (PARK) for more information.

I don’t have access to a computer, how can I take advantage of the online payment plans?

You can come in person to City Hall at 121 N. LaSalle and access computers in the Payment Center in Room 107.

Booting

What will getting on a payment plan do?

Vehicle owners have 24 hours to make a payment or get on a payment plan to have the boot released. Similarly, if you need an additional 24 hours, you must make the request calling the Department of Finance at 312.744.7275 (PARK) within the first 24 hour period.