Claims - Frequently Asked Questions and Answers

  1. How do I file a claim with the City claims Unit?

    Claims may be filed by completing the claim form and submitting the form either in person, via mail, facsimile or telephone.

  2. What types of claims does the City Claims Unit process?

    The City Claims Unit processes property damage and personal injury claims involving the City of Chicago.

    The City Claims Unit does not process claims for Workers Compensation or excessive water bills, or claims involving the following entities: Chicago Transit Authority, Chicago Park District, Chicago Board of Education, Metropolitan Water Reclamation District, Metropolitan Pier and Exposition Authority, Chicago Public Building Commission, Cook County and State of Illinois.

  3. What documents to I need to send in with my claim?

    You should provide any document that you believe supports your claim. Depending on the nature of your claim, certain types of documents are essential. For instance, estimates of the cost of repair, a police/Illinois Traffic Crash report, or photographs, witness statements or medical records.

  4. What is the Statute of Limitations?

    The Statute of Limitations is prescribed by 745 ILCS 10/8-101.

  5. What if there is more than one Claimant arising out of the incident/accident?

    Any additional Claimant information can be presented in the “Additional Comments” section of the claim form.

  6. Can I call the City Claims Unit for a status of my claim?

    Yes. The general number to the City Claims Unit is 312.744.5650. Business hours are Monday thru Friday from 8 am to 5 pm. Throughout the claims process you may call the assigned claims adjuster for a status update.

    City of Chicago Claims Unit
    30 N. LaSalle St., Ste. 800
    Chicago, Il 60602
    312.744.5650 Voice
    312.744.5449 Fax
    312.744.8677 TTY

  7. What is Section 1-109 of the Code of Civil Procedure?

    Section 1-109 of the Code of Civil Procedure provides language that may be used an alternative to a sworn statement under oath before a notary public. Click 735 ILCS 5/1-109 to read the statue in its entirety.

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